Terms of service

 

Last updated: 3 September 2026

OVERVIEW

Welcome to Lunaya. The terms “we”, “us” and “our” refer to Lunaya.

Lunaya operates this online store and website, including all related information, content, features, tools, products and services made available to you through our website (collectively, the “Services”).

Our Services are hosted on Shopify, which enables us to provide our online store and related functionality.

By visiting, browsing, interacting with or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

SECTION 1: ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You agree that all information you provide is accurate, current and complete, and that you will update your information where necessary.

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

SECTION 2: OUR PRODUCTS

We aim to provide accurate product descriptions, images, specifications and pricing on our website.

However, product colours and appearance may vary depending on your device, screen settings and other technical factors.

Product availability, specifications, descriptions and pricing may change from time to time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection legislation.

SECTION 3: ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance by Lunaya and successful processing of payment.

We reserve the right to refuse, cancel or limit an order where:

  • the product is unavailable;

  • there is an obvious pricing or product-description error;

  • we reasonably suspect fraudulent or unauthorised activity;

  • the order appears to have been placed in violation of these Terms; or

  • circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid in accordance with our applicable refund policy.

Please review your order carefully before completing checkout.

Your purchases are subject to our Refund and Returns Policy.

SECTION 4: PRICES AND PAYMENT

All prices displayed on the Lunaya website are in South African Rand (ZAR) unless otherwise stated.

Prices, promotions, discounts and product availability may change without notice.

The price applicable to your purchase is the price displayed at the time your order is placed, subject to any obvious error.

Shipping or delivery charges will be displayed during checkout where applicable.

You agree to provide accurate and complete payment and billing information and to use a payment method that you are authorised to use.

SECTION 5: SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated delivery periods communicated on our website or at checkout.

Delivery times are estimates and may vary depending on your location, courier availability and circumstances outside our reasonable control.

Lunaya is not responsible for delays caused by courier companies, incorrect delivery information supplied by the customer, public holidays, extreme weather, strikes, customs processes or other events beyond our reasonable control.

You are responsible for providing an accurate delivery address and contact information.

If an order is returned to us because the delivery information supplied was incorrect or because delivery could not be completed for reasons attributable to the customer, additional delivery charges may apply.

For further information, please refer to our Shipping Policy.

SECTION 6: INTELLECTUAL PROPERTY

All content appearing on the Lunaya website, including our branding, logos, text, graphics, photographs, product imagery, videos, designs and other materials, belongs to Lunaya or our licensors unless otherwise stated.

You may use the website for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use Lunaya's intellectual property without our prior written permission.

All rights not expressly granted under these Terms are reserved.

SECTION 7: THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services and may contain links to third-party websites.

These services may include payment providers, delivery partners, analytics services, marketing platforms and other technology providers.

Third-party services are governed by their own terms and policies.

Lunaya is not responsible for the content, availability, security or practices of third-party websites that you choose to access through links on our website.

SECTION 8: PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information may be processed by Shopify and other service providers that support our Services.

By using our website, you acknowledge that your information may be processed by these providers as necessary to operate the store, process payments, fulfil orders, provide customer support and otherwise provide the Services.

Please refer to our Privacy Policy for further information.

SECTION 9: FEEDBACK AND REVIEWS

If you submit a review, testimonial, suggestion, photograph, comment or other feedback to Lunaya, you grant us permission to use, reproduce, publish and display that content for purposes related to operating, promoting and improving our business, subject to applicable law.

You confirm that you have the necessary rights to any content you submit and that your submission does not infringe the rights of another person or entity.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, defamatory or otherwise inappropriate.

SECTION 10: PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website to:

  • violate any applicable law or regulation;

  • infringe intellectual property or other rights;

  • submit false or misleading information;

  • engage in fraudulent activity;

  • interfere with the security or operation of the website;

  • introduce viruses, malware or other harmful code;

  • attempt to gain unauthorised access to our systems;

  • scrape, copy or systematically extract website content without permission;

  • impersonate another person or entity; or

  • interfere with another person's use of the Services.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

SECTION 11: ERRORS AND OMISSIONS

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or other information.

We reserve the right to correct such errors and update information at any time.

Where permitted by law, we may cancel or amend an order affected by an obvious error and will communicate with the customer where appropriate.

SECTION 12: DISCLAIMER

We make reasonable efforts to ensure that our website and product information are accurate and available.

However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Nothing in these Terms excludes or limits any consumer rights, warranties or protections that cannot lawfully be excluded or limited under applicable South African law.

SECTION 13: LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Lunaya will not be liable for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded under applicable South African law.

SECTION 14: INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Lunaya against reasonable losses, claims, damages or expenses arising from your unlawful use of our Services, your breach of these Terms or your violation of the rights of another person or entity.

SECTION 15: SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

SECTION 16: CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be posted on this page with the applicable “Last updated” date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 17: GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

Nothing in these Terms prevents you from exercising any rights available to you under applicable consumer protection legislation.

SECTION 18: CONTACT INFORMATION

If you have questions about these Terms of Service, your order or our Services, please contact us:

Lunaya

Email: hello@lunaya.co.za

Website: lunaya.co.za